FREQUENTLY ASKED QUESTIONS:

What happens if there is no one at home to accept the delivery?
If there is no one at home to accept delivery of your order, a second free delivery will be made the next day. If there is no one at home again, you will be contacted by email or phone, as the package will be stored and a second free delivery will be made, deciding the day of delivery together with you.

What if I need to refuse a package or inventory?

In the event that these unpleasant inconveniences should occur and you should therefore refuse the package you ordered, you will have to pay storage costs, which are €6 for each one + shipping costs €6.
Furthermore, Glamorize Studio reserves the right to no longer accept cash on delivery payments from the same customer. Therefore, from now on, you will only be able to order by paying in advance.
We remind you that the order tracking code is very important not only to follow and monitor the shipment and delivery but also to verify if the package is put in storage.

What happens if I don't enter the house number in the address or enter the wrong one?
If you forgot to enter the house number in your address or you entered the wrong number, we recommend that you contact us as soon as possible via our WhatsApp customer service (link) or send us an email to glamorize0063gmail.com, in addition, the courier will try several days to deliver it to you without success, after which it will be stored for a few days in the logistics and shipping center closest to the home address you entered. Following other delivery attempts, the package will be automatically returned to the sender without further communication.
We remind you that if the house number is not entered, we will not be held responsible for a failed delivery.

What happens if I enter a name different from the one shown on the intercom or mailbox?
If you have entered a different name from the one on your mailbox or on your intercom, we recommend that you contact us as soon as possible via our WhatsApp customer service (3533312805) or send us an email to glamorize0063gmail.com, furthermore the courier will try several days to deliver it to you without success, and it will be written on the tracking ''incorrect address / incorrect information'' after which it will be deposited for a few days in the logistics and shipping center closest to the home address you entered. Following other delivery attempts, the package will be returned to the sender automatically without further communication. We remind you that if the house number is not entered, we will not be held responsible for a failed delivery.

If I don't receive the package on time, what should I do?
If 7 working days have passed and you still have not received your purchase, first check the order tracking code on the shipping portal (GLS in this case), then we invite you to contact us via WhatsApp customer service ( 3533312805 ) or send us an email at glamorize0063gmail.com, making sure to specify your name/surname & order number. In the subject of the email specify “Order Not Received” and we will do our best to help you. In the rare cases where packages are lost, a second order will be sent, obviously at our expense.

If you need more detailed updates, you can always contact us via customer service or through our social media.

Customer Support:

Whatsapp: +39 3533312805
Email: glamorize0063gmail.com